Is this course for me?
As the commercial landscape becomes more competitive and customer expectations are raised, the demands are being placed on many different organisations to deliver first class service. Good customer service is the key to the success of all organisations. Learners should be employed in a customer service role. An experienced assessor will carry out training and assessments in the workplace.
What is the course content?
Framework qualifications: NVQ Level 2 in Customer Service, English & Maths Functional Skills and a Certificate in Customer Service (technical certificate).
What is the length of the course?
The NVQ & Technical Certificate is flexible basis to suit the employer needs. Functional skills delivery is flexible it can be daytime/evening, within the centre or in your organisation depending on numbers and employers needs.
How will I be assessed?
Learners will collect work-based in a portfolio that is then assessed to the criteria at the relevant level. Delivery is flexible at a time to suit the learner and employers needs.
What qualifications do I need?
No previous experience is required.
Where will this course lead me?
On successful completion you may have the opportunity to progress on to the Advanced Apprenticeship.
Is there anything else I need to know?
You must be employed within a relevant occupation. You can start an Apprenticeship at any time of the year (not just September) but you must have left school.
Pricing and Length of the Apprenticeship
The apprenticeship will cost £1100 for 11-24 year olds and £2050 for 24+ year olds. The apprenticeships will last for about 34 weeks. For further information, feel free to contact us.
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